Chaitra Date

Title: Chaitra Date: Innovator in Contact Center Solutions

Introduction

Chaitra Date is a notable inventor based in Maharashtra, India. He has made significant contributions to the field of contact center technology. His innovative approach focuses on enhancing agent productivity and motivation through advanced computerized methods.

Latest Patents

Chaitra Date holds a patent for a system and method to formulate effective energy breaks in a contact center. This computerized method recommends activities for agents during their work shifts. The process involves operating an activities-recommendation module that utilizes a machine-learning model to calculate a motivation score. It associates a preconfigured score range with this score and collects activities assigned to that range. The method also retrieves predetermined favorite activities and previously selected activities by the agent. By calculating an activity-occurrence score for each collected activity, the system displays a rated list of recommended activities based on the calculated scores. This innovative approach aims to improve agent engagement and efficiency.

Career Highlights

Chaitra Date is currently employed at Nice Ltd., where he continues to develop solutions that enhance the operational efficiency of contact centers. His work is characterized by a strong focus on integrating technology with human factors to create a more effective work environment.

Collaborations

Chaitra has collaborated with talented coworkers such as Salil Dhawan and Ashadeepa Debnath. Their combined expertise contributes to the innovative projects at Nice Ltd.

Conclusion

Chaitra Date is a forward-thinking inventor whose work in contact center technology is paving the way for more effective and engaging work environments. His patented methods demonstrate a commitment to improving agent performance through innovative solutions.