Location History:
- Normal, IL (US) (2019 - 2021)
- Talladega, AL (US) (2023 - 2024)
Company Filing History:
Years Active: 2019-2025
Title: Innovations by Chad Skinner
Introduction
Chad Skinner is an accomplished inventor based in Normal, Illinois. He has made significant contributions to the field of technology, particularly in the context of contact center environments. With a total of 12 patents to his name, Skinner's work focuses on enhancing the efficiency and effectiveness of communication systems.
Latest Patents
Among his latest patents is the "Thick client and common queuing framework for contact center environment." This invention relates to a client application framework designed specifically for contact centers. It features a role-specific thick client framework that includes a web browser-based application with multiple processes distributed across the computing infrastructure of the client device. Additionally, it incorporates queuing and communication services that interface with both internal applications and external service providers.
Another notable patent is the "Integrated representative profile data in contact center environment." This invention involves building and utilizing representative data systems to manage profile data within contact centers. The system integrates with external communication services and other systems to provide a uniform data store, enabling effective contact management and workforce management.
Career Highlights
Chad Skinner is currently employed at State Farm Mutual Automobile Insurance Company, where he applies his innovative ideas to improve operational processes. His work has been instrumental in developing advanced solutions that address the challenges faced by contact centers.
Collaborations
Skinner has collaborated with notable colleagues, including Aaron C Kammeyer and Amit Gupta. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Chad Skinner's contributions to the field of technology, particularly in contact center innovations, demonstrate his commitment to improving communication systems. His patents reflect a deep understanding of the industry's needs and a dedication to enhancing operational efficiency.