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For the Inventor, By the Inventor

Johns Creek, GA, United States of America

Chad Hitchcock

USPTO Granted Patents = 16

Average Co-Inventor Count = 2.4

ph-index = 5

Forward Citations = 48(Granted Patents)


Company Filing History:

goldMedal16 out of 241 
 
Noble Systems Corporation
 patents

Years Active: 2014-2023

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16 patents (USPTO):Explore Patents
1. 11641425 - Handling an outbound call reaching a voicemail service (2023-05-02),
2. 11095775 - Handling an outbound call reaching a voicemail service (2021-08-17),
3. 10601996 - Answering machine detection for a contact center (2020-03-24),
4. 10277745 - Answering machine detection for a contact center (2019-04-30),
5. 10225404 - Accurate dispositioning of a telephone call by reconciling cause codes with in-band audio information (2019-03-05),
6. 10218849 - Providing compliance enforcement for manually dialed wireless numbers in a contact center (2019-02-26),
7. 10212200 - Handling audio path failure and poor quality of service for voice calls in a contact center (2019-02-19),
8. 9882944 - Handling audio path failure and poor quality of service for voice calls in a contact center (2018-01-30),
9. 9787839 - Accurate dispositioning of a telephone call by reconciling cause codes with in-band audio information (2017-10-10),
10. 9635183 - Providing compliance enforcement for manually dialed wireless numbers in a contact center (2017-04-25),
11. 9538009 - Accurate dispositioning of a telephone call by reconciliating cause codes with in-band audio information (2017-01-03),
12. 9456076 - Handling audio path failure and poor quality of service for voice calls in a contact center (2016-09-27),
13. 9420102 - Providing compliance enforcement for manually dialed wireless numbers in a contact center (2016-08-16),
14. 9203964 - Providing compliance enforcement for manually dialed wireless numbers in a contact center (2015-12-01),
15. 8989814 - Providing compliance enforcement for manually dialed wireless numbers in a contact center (2015-03-24),

Title: Innovations by Chad Hitchcock

Introduction

Chad Hitchcock is a notable inventor based in Johns Creek, GA (US). He has made significant contributions to the field of technology, holding a total of 16 patents. His work focuses on improving communication systems and enhancing user experience.

Latest Patents

One of Chad Hitchcock's latest patents involves handling an outbound call that reaches a voicemail service. This invention presents various embodiments that provide methods, systems, and computer-program products for managing calls that connect to a party's voicemail. A predictive model is utilized to generate a first probability of an outcome occurring from leaving a voicemail message and a second probability from sending a text message. If the first probability is greater, an Interactive Voice Response (IVR) system uses Dual-Tone Multi-Frequency (DTMF) tones to bypass the voicemail greeting, allowing for a quicker message recording. Conversely, if the second probability is higher, the call is terminated, and an email is sent to the party's service provider. This email includes a mobile number and a domain specific to the provider, enabling the provider to deliver a text message to the party with the email's content.

Career Highlights

Chad Hitchcock is currently employed at Noble Systems Corporation, where he continues to innovate and develop new technologies. His work has been instrumental in advancing communication solutions that benefit users and businesses alike.

Collaborations

Chad has collaborated with notable colleagues, including Ellwood I Neuer, III, and James K Noble, Jr. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.

Conclusion

Chad Hitchcock's contributions to the field of technology through his patents and collaborations highlight his role as an influential inventor. His innovative solutions continue to shape the way we communicate today.

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