This inventor holds 1 USPTO granted patent. Top assignee: Bank of America Corporation. Active years: 2010.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2010
Title: Catherine H. Ackert: Banking Innovation and Refund Request Tools
Introduction
Catherine H. Ackert is an inventor associated with Seattle, Washington, and Bank of America Corporation. Her patent work addresses how a bank can evaluate and offer fee refunds to customers.
Latest Patents
Ackert is credited with 1 patent, titled “Refund Request Tool.” The invention describes a server-based approach for calculating a potential fee refund using account and customer information. Factors may include the account’s overdraft amount, profitability, frequency of charged fees, and relationships to other bank customers. The system can also store a refund offer for reference if the customer later requests another refund.
Career Highlights
Ackert’s patent reflects an effort to make fee-refund decisions more consistent by relying on defined information and calculations rather than individual employee discretion. The disclosed approach combines customer-service processes with account data to support refund offers.
Collaborations
Ackert’s listed coworkers include Caroline Beal Stott and Deborah M. Winick. Her patent is associated with Bank of America Corporation.
Conclusion
Catherine H. Ackert’s patent documents a data-informed method for evaluating and managing customer fee-refund requests in banking.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile