Carline Smith

Title: Carline Smith: Innovator in Automated Systems

Introduction

Carline Smith is a notable inventor based in Roanoke, Texas, recognized for her contributions to automated systems in the airline industry. With a total of 5 patents, she has developed innovative solutions that enhance customer experience and streamline operations.

Latest Patents

One of her latest patents is an Automated Airlines Reservations System. This system is designed to facilitate the booking process for frequent flyer accounts and similar awards accounts. It begins by authenticating customers through various forms of identification. Customers are then guided through a series of voice prompt menus to provide their travel itinerary information. The system queries a flight information database to check the availability of the requested itinerary. If the customer has sufficient frequent flyer miles, the system allows them to either ticket or hold the itinerary, and it can also assign seats for each passenger.

Another significant patent is the Customer Menu, which outlines methods for processing calls received by a call processing system. This system automatically selects and presents messages to callers based on their identity. It can utilize previously obtained information to enhance the caller's experience, ensuring efficient communication.

Career Highlights

Carline has worked with prominent companies such as American Airlines, Inc. and Amr Corporation. Her experience in these organizations has significantly influenced her innovative approach to problem-solving in the aviation sector.

Collaborations

Throughout her career, Carline has collaborated with talented individuals, including Susan Lawrence and Laura Therminy. These partnerships have contributed to her success and the development of her patented technologies.

Conclusion

Carline Smith's innovative work in automated systems has made a lasting impact on the airline industry. Her patents reflect her commitment to enhancing customer service and operational efficiency.