Location History:
- Baulkham Hills, AU (2002)
- Baulkham Hills, AT (2003)
- Westminister, CO (US) (2005)
Company Filing History:
Years Active: 2002-2005
Title: **Innovator Spotlight: Camille Gabriel**
Introduction
Camille Gabriel is an inventive mind based in Westminster, Colorado, known for his significant contributions to the field of multimedia customer care technology. With a total of three patents to his name, Camille has played a critical role in advancing customer service interactions through innovative systems and architectures.
Latest Patents
Camille's most recent patents demonstrate a focus on enhancing communication and efficiency within customer care centers. One notable patent titled "Multimedia Customer Care Center Having a Layered Control Architecture" introduces a multi-layered design comprising a contact layer, a communications layer, and a business layer. This architecture effectively manages customer interactions by utilizing media-specific handlers to connect resources and report events, with the communications layer overseeing the operational flow.
Another significant patent is centered on "Rules-Based Queuing of Calls to Call-Handling Resources." This patent outlines an automatic call distribution system where resources are allocated based on defined call and resource attributes. Priorities assigned to the rules determine how calls are queued and handled, ensuring that customer needs are addressed efficiently and promptly.
Career Highlights
Camille Gabriel has made substantial strides in his career, primarily working with Avaya Technology LLC. His expertise in customer care solutions has established him as a leading inventor in creating systems that improve communication between businesses and their customers.
Collaborations
Throughout his journey, Camille has collaborated with a talented team, including colleagues such as Frank J. Bogart and Sarah Hildebrandt Kiefhaber. These collaborations have fostered an innovative environment that encourages the development of cutting-edge technologies in customer service.
Conclusion
With a visionary approach to multimedia customer care, Camille Gabriel continues to be a driving force in the evolution of the industry. His patents not only highlight his inventiveness but also reflect a commitment to enhancing customer interaction processes, paving the way for future innovations in the field.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.