This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Maplebear Inc.. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Calder Hayes: Innovator in Online Concierge Systems
Introduction
Calder Hayes is an inventive mind based in Sundridge, CA. He has made significant contributions to the field of online concierge systems, particularly in enhancing the efficiency of order fulfillment processes. His innovative approach addresses the challenges faced by pickers in delivering items to customers.
Latest Patents
Hayes holds a patent for "Identifying feedback for a picker for an online concierge system affected by external conditions." This patent focuses on how an online concierge system can effectively manage feedback from customers regarding pickers. It recognizes that negative feedback may sometimes stem from external factors, such as adverse weather conditions or technical difficulties in accessing the system. To mitigate the impact of these external conditions, Hayes' invention identifies "forgiveness events" that allow the system to evaluate pickers fairly. This ensures that pickers are not unjustly penalized for circumstances beyond their control.
Career Highlights
Calder Hayes is currently employed at Maplebear Inc., where he continues to develop innovative solutions for online services. His work is pivotal in improving customer satisfaction and operational efficiency within the company. With a focus on technology and user experience, Hayes has established himself as a valuable asset in the tech industry.
Collaborations
Hayes collaborates with talented colleagues, including Jaclyn Tandler and Alicia Wei. Together, they work on various projects that aim to enhance the functionality and reliability of online concierge systems.
Conclusion
Calder Hayes is a notable inventor whose work in online concierge systems has the potential to transform how feedback is managed in service delivery. His innovative patent addresses critical challenges faced by pickers, ensuring a fair evaluation process. Through his contributions, Hayes continues to make a significant impact in the field of technology.