Bruce Ramsay

Title: Bruce Ramsay - Innovator in Automated Communications Analysis

Introduction

Bruce Ramsay is an accomplished inventor based in Novato, CA (US). He has made significant contributions to the field of automated systems for communications analysis. His innovative approach focuses on establishing recording parameters according to specified recording restrictions, which enhances the efficiency of communication sessions.

Latest Patents

Ramsay holds a patent for "Automated systems for communications analysis according to recording restrictions." This patent discloses embodiments that provide a framework for automatically establishing recording parameters based on specified recording restrictions. The system identifies recording restrictions during a communications session between a user and an agent. It processes communications in real-time to generate a transcript that includes agent communications while selectively recording user communications according to the established restrictions. A machine learning algorithm is employed to generate inferences regarding user sentiment, which aids in producing agent analytics.

Career Highlights

Bruce Ramsay is currently associated with LivePerson, Inc., where he applies his expertise in developing advanced communication systems. His work has been instrumental in enhancing the way organizations manage and analyze customer interactions.

Collaborations

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Conclusion

Bruce Ramsay's innovative contributions to automated communications analysis demonstrate his commitment to improving user-agent interactions. His patent reflects a significant advancement in the field, showcasing the potential for enhanced analytics and user sentiment understanding.