Bruce L Hitson

Title: Bruce L. Hitson: Innovator in Call Transfer Technology

Introduction

Bruce L. Hitson is a notable inventor based in Mountain View, California. He has made significant contributions to the field of telecommunications, particularly in the area of call transfer technology. With a total of 4 patents to his name, Hitson has developed innovative methods that enhance the efficiency of call handling in service centers.

Latest Patents

One of Hitson's latest patents is a method and system for transferring calls and call-related data between service centers. This invention allows for the seamless transfer of both voice and data components of a service call. The system includes a first call distribution circuit that receives a service call comprising a voice component. It also features a first voice instrument and a first contact control server that generate a data component related to the voice component. The invention ensures that important information, such as the caller's name and account details, is transferred along with the call, improving the overall customer service experience.

Career Highlights

Bruce L. Hitson has worked at Teknekron Infoswitch Corporation, where he has been instrumental in developing advanced telecommunications solutions. His work has focused on creating systems that facilitate better communication and data management in call centers. His innovative approach has led to significant improvements in how calls are handled and transferred.

Collaborations

Some of Hitson's notable coworkers include David T. McCalmont and Michael J. Maloney. Their collaboration has contributed to the development of cutting-edge technologies in the telecommunications sector.

Conclusion

Bruce L. Hitson is a distinguished inventor whose work in call transfer technology has made a lasting impact on the telecommunications industry. His innovative patents continue to enhance the efficiency of service centers, ultimately benefiting both businesses and customers.