This inventor holds 1 USPTO granted patent. Top assignee: Liveops, Inc.. Active years: 2011.
Company Filing History:
Years Active: 2011
Title: Bruce Bundy: Innovator in Distributed Call-Routing Systems
Introduction
Bruce Bundy is a notable inventor based in Santa Cruz, California. He has made significant contributions to the field of telecommunications, particularly in the area of call-routing systems. His innovative approach has led to the development of a unique patent that enhances the efficiency of call handling.
Latest Patents
Bruce Bundy holds a patent for a "Distributed Call-Routing System." This exemplary method involves selecting a resource for handling a call in a distributed call-routing system. The process begins with obtaining a request for a resource to handle a call from a local automatic call director. The request is then distributed to multiple remote call-routing proxies, which are configured to gather responses from various servers storing data about available resources. The responses are processed to produce a reduced number of options, which are sent back to the local call-routing proxy. This enables the local automatic call director to further refine the responses and select the most suitable resource to handle the call. This innovative system streamlines the call-routing process, improving overall efficiency.
Career Highlights
Bruce Bundy is currently associated with Liveops, Inc., where he continues to apply his expertise in telecommunications. His work at Liveops focuses on enhancing call center operations through innovative technology solutions. His contributions have been instrumental in advancing the company's capabilities in managing customer interactions.
Collaborations
Due to space constraints, the collaborations section will be omitted.
Conclusion
Bruce Bundy is a pioneering inventor whose work in distributed call-routing systems has made a significant impact on the telecommunications industry. His innovative patent reflects his commitment to improving call handling efficiency.