Location History:
- Atlanta, GA (US) (2015)
- Canton, GA (US) (2015 - 2017)
Company Filing History:
Years Active: 2015-2017
Title: Brian T Lillard: Innovator in Contact Center Technology
Introduction
Brian T Lillard is a notable inventor based in Canton, GA (US), recognized for his contributions to contact center technology. With a total of six patents to his name, Lillard has developed innovative systems that enhance customer service efficiency and agent productivity.
Latest Patents
One of Lillard's latest patents is an "Agent assisting system for processing customer enquiries in a contact center." This system aids contact center agents by processing customer voice messages and extracting keywords to formulate draft text responses. The system allows agents to review the original audio and edit the text before sending it to the customer. Another significant patent is "Sending callback text messages from a contact center." This invention monitors inbound calls and sends text messages to customers, advising them to call back if their call is queued for too long or disconnected.
Career Highlights
Lillard has worked with Noble Systems Corporation, where he has contributed to the development of advanced contact center solutions. His work has significantly impacted how customer inquiries are managed and responded to in real-time.
Collaborations
Lillard has collaborated with notable colleagues such as Karl H Koster and Eyob Mekonnen, contributing to the innovative environment at Noble Systems Corporation.
Conclusion
Brian T Lillard's work in contact center technology showcases his commitment to improving customer service through innovation. His patents reflect a deep understanding of the challenges faced by contact centers and provide practical solutions to enhance operational efficiency.