Brian Helfrich

Title: Brian Helfrich: Innovator in Automated Directory Systems

Introduction

Brian Helfrich is a notable inventor based in New York, NY (US). He has made significant contributions to the field of automated systems, particularly in the area of directory listings. His innovative approach has led to the development of a unique patent that enhances the efficiency of automated attendants.

Latest Patents

Helfrich holds a patent for a "System and method for pre-processing information used by an automated attendant." This invention focuses on a method and system for pre-processing entries in directory listings. The automated attendant or directory listings assistant utilizes pre-processed entries to improve functionality. The invention involves receiving a first directory listing with populated fields containing symbol strings. A second directory listing is also received, and the entries in both listings are correlated. The system identifies entries that do not correlate and processes them using a specific rule set. Based on this rule set, a confidence level is determined for the processed entries. Those meeting or exceeding a threshold are automatically modified, while others are marked for operator confirmation.

Career Highlights

Brian Helfrich is currently associated with Telelogue, Inc., where he continues to innovate in the field of automated systems. His work has been instrumental in advancing the capabilities of automated directory assistants.

Collaborations

Helfrich collaborates with talented individuals such as Esther Levin and Susan Jeanne Boyce, contributing to a dynamic work environment that fosters innovation.

Conclusion

Brian Helfrich's contributions to automated directory systems exemplify the impact of innovative thinking in technology. His patent reflects a commitment to enhancing user experience through automation.