This inventor holds 2 USPTO granted patents. Top assignee: Nice Ltd. Active years: 2021-2022.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2021-2022
Title: Brett Victor Forman: Innovator in Call Center Technologies
Introduction
Brett Victor Forman is an accomplished inventor based in Smyrna, GA (US). He has made significant contributions to the field of call center technologies, holding two patents that enhance the efficiency and effectiveness of agent interactions.
Latest Patents
Forman's latest patents include innovative systems and methods for providing coachable events for agents. These methods focus on analyzing behavior score waveforms for interactions and behaviors within a call center. By identifying events in these waveforms, the relevancy of specific events to agent behaviors can be determined, ultimately improving training and performance.
Career Highlights
Brett Victor Forman has built a notable career at Nice Ltd, where he applies his expertise in developing advanced solutions for call centers. His work has been instrumental in creating systems that support agent development and enhance customer interactions.
Collaborations
Forman has collaborated with talented individuals such as Robert William Morris and Jon Augustus Arrowood, contributing to the innovative environment at Nice Ltd.
Conclusion
Brett Victor Forman's contributions to call center technologies through his patents and collaborative efforts highlight his role as a key innovator in the industry. His work continues to influence the way call centers operate and train their agents.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile