Blake Jay Riley

Title: Blake Jay Riley - Innovator in Contact Center Technology

Introduction

Blake Jay Riley is a notable inventor based in Indianapolis, IN (US). He has made significant contributions to the field of contact center technology, particularly with his innovative patent that enhances the efficiency of agent and contact pairing.

Latest Patents

Riley holds a patent for a "Contact Center System," which features a pairing module. This module includes a memory that stores contact center information, identifying a first set of available agents and a first set of available contacts waiting to be paired. The pairing module also comprises a contact/agent (C/A) pair selector that reads the memory to obtain contact center information and uses this information to effectively pair available agents with available contacts.

Career Highlights

Blake Jay Riley is currently employed at Afiniti AI Limited, where he continues to develop innovative solutions in the contact center domain. His work focuses on improving the interaction between agents and contacts, ultimately enhancing customer service experiences.

Collaborations

Riley collaborates with talented individuals such as Ittai Kan and Ain Chishty, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Blake Jay Riley's contributions to contact center technology through his patent demonstrate his commitment to improving communication efficiency. His work at Afiniti AI Limited and collaborations with skilled colleagues further highlight his role as an influential inventor in the industry.