Bhanuprakash Reddy Nalamadgu

Title: Bhanuprakash Reddy Nalamadgu: Innovator in Machine Learning Systems

Introduction

Bhanuprakash Reddy Nalamadgu is a notable inventor based in Richardson, TX (US). He has made significant contributions to the field of machine learning, particularly in enhancing user experience on web and mobile applications. His innovative approach combines user feedback with advanced analytics to address customer issues effectively.

Latest Patents

Nalamadgu holds a patent for "Machine learning systems and methods to corroborate and forecast user experience issues on web or mobile applications utilizing user verbatim, machine logs and user interface interaction analytics." This patent describes systems and methods for data corroboration and forecasting, where a server generates structured customer feedback data from unstructured customer verbatim data. It employs unsupervised machine learning modeling techniques to identify similar word clusters within the structured customer feedback data, classifies these clusters into multiple categories of customer issues, and detects trending customer issues. The server also retrieves web and mobile application usage analytics data and system logs to corroborate customer navigation and service issues associated with the structured feedback data.

Career Highlights

Nalamadgu is currently employed at Citicorp Credit Services, Inc. (USA), where he applies his expertise in machine learning to improve customer experience. His work focuses on leveraging data analytics to provide actionable insights that enhance user interactions with digital platforms.

Collaborations

He collaborates with talented professionals in his field, including Rajendra Kishore Thota and Anirban Dhar Chowdhury. Their combined efforts contribute to the advancement of machine learning applications in customer service.

Conclusion

Bhanuprakash Reddy Nalamadgu is a pioneering inventor whose work in machine learning is shaping the future of user experience in digital applications. His innovative patent and contributions to Citicorp Credit Services, Inc. highlight his commitment to improving customer interactions through technology.