Company Filing History:
Years Active: 2025
Title: The Innovations of Benjamin Joseph Destephen
Introduction
Benjamin Joseph Destephen is an accomplished inventor based in Hillard, OH (US). He has made significant contributions to the field of contact center technology. His innovative approach focuses on optimizing the routing of contact center requests to enhance user experience.
Latest Patents
Destephen holds a patent titled "Avoiding routing of contact center requests to poor environments." This patent addresses the challenges faced by contact centers in efficiently managing user requests. The invention involves receiving a contact center request from a user device and determining the characteristics associated with various agent devices. By obtaining environment scores for these agent devices, the system can rank them and route requests to the most suitable agent, thereby improving service quality.
Career Highlights
Currently, Benjamin Joseph Destephen is employed at Zoom Communications, Inc. His work at this company has allowed him to apply his innovative ideas in a practical setting. Destephen's patent reflects his commitment to enhancing the efficiency of contact centers and improving customer satisfaction.
Collaborations
Throughout his career, Destephen has collaborated with notable colleagues, including William Thomas Bernabe and Kausar Maqbool Hassan. These collaborations have contributed to the development of innovative solutions in the field of contact center technology.
Conclusion
Benjamin Joseph Destephen is a notable inventor whose work has significantly impacted the contact center industry. His patent demonstrates a forward-thinking approach to improving user experience through technology. His contributions continue to shape the future of contact center operations.