Company Filing History:
2 out of 12 
2 out of 169 
2 out of 16 Years Active: 2005-2007
Title: The Innovative Mind of Benjamin J Schubert
Introduction
Benjamin J Schubert, hailing from Schertz, TX, is an accomplished inventor known for his contributions to the field of automated customer service solutions. With an impressive repertoire of two patents, Schubert has demonstrated a commitment to enhancing customer interactions through technology.
Latest Patents
One of Schubert's notable patents is a "System and Method to Provide Automated Scripting for Customer Service Representatives." This innovative method focuses on aiding customer service representatives (CSRs) in managing customer calls by providing automated scripting. The method includes displaying various products and purpose classifications for selection by the CSR. These classifications encompass an "add" classification for adding products to an account and a "remove" classification for removing existing products. The system features a page generator that tailors a scripted text to guide the CSR specifically based on the selected product and purpose classification, ensuring a more efficient and personalized customer service experience.
Career Highlights
Throughout his career, Benjamin J Schubert has served in key positions at SBC Services, Inc. and SBC Technology Resources, Inc. His roles in these companies have allowed him to leverage his expertise in developing practical solutions that address the challenges faced in customer service environments.
Collaborations
Schubert has had the opportunity to work alongside several notable individuals in his field, including Stanford Emery Pennington, Jr. and Melissa L Oldenburg. These collaborations have enriched his inventive process and contributed to the success of his innovative projects.
Conclusion
Benjamin J Schubert stands as a testament to the impact of innovation in customer service technology. His patents not only reflect his inventive prowess but also his dedication to improving the efficiency and effectiveness of customer interactions. Through his work, Schubert continues to inspire future generations of inventors in the realm of automated solutions.