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For the Inventor, By the Inventor

Cortlandt Manor, NY, United States of America

Barry Leiba

USPTO Granted Patents = 9 

Average Co-Inventor Count = 4.3

ph-index = 5

Forward Citations = 147(Granted Patents)


Location History:

  • Cortland Manor, NY (US) (2001)
  • Cortlandt Manor, NY (US) (2009 - 2014)

Company Filing History:

goldMedal9 out of 164,108 
 
International Business Machines Corporation
 patents

Years Active: 2001-2014

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9 patents (USPTO):
1. 8917857 - Method and system for call to role (2014-12-23),
2. 8549081 - Recognizing spam email (2013-10-01),
3. 8351596 - Method and system for call to role (2013-01-08),
4. 8027999 - Systems, methods and computer program products for indexing, searching and visualizing media content (2011-09-27),
5. 7996432 - Systems, methods and computer program products for the creation of annotations for media content to enable the selective management and playback of media content (2011-08-09),
6. 7996431 - Systems, methods and computer program products for generating metadata and visualizing media content (2011-08-09),
7. 7496585 - Methods and apparatus for discovering data providers satisfying provider queries (2009-02-24),
8. 7475118 - Method for recognizing spam email (2009-01-06),
9. 6260065 - Test engine and method for verifying conformance for server applications (2001-07-10),

Title: Barry Leiba: Innovator in Call Center Technology and Email Spam Recognition

Introduction

Barry Leiba is a notable inventor based in Cortlandt Manor, NY (US), with a remarkable portfolio of nine patents. His work primarily focuses on enhancing customer service operations and improving email security through innovative technologies.

Latest Patents

One of Barry Leiba's latest patents is a method and system for routing incoming customer service requests directly to the most appropriate destination within a call center. This system eliminates the need for customers to know specific telephone numbers or extensions, streamlining the process of connecting with customer service representatives. The technology processes an associated data stream from the incoming voice call, allowing for efficient routing to the right destination, whether it be a specific person, department, or subcontractor.

Another significant patent addresses the recognition of spam emails. This system utilizes routers to manage email messages, extracting delivery path information and comparing it with prior delivery paths to determine a spam score. By analyzing the network path of received emails, the system effectively identifies and filters out unwanted spam.

Career Highlights

Barry Leiba is currently associated with International Business Machines Corporation (IBM), where he continues to contribute to advancements in technology. His innovative solutions have made a significant impact on the efficiency of customer service operations and the security of email communications.

Collaborations

Throughout his career, Barry has collaborated with notable colleagues, including Daniel Mark Coffman and Chandrasekhar Narayanaswami. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.

Conclusion

Barry Leiba's contributions to the fields of customer service technology and email security exemplify his innovative spirit and dedication to improving user experiences. His patents reflect a commitment to solving real-world problems through technology.

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