Barbara Freeman

Title: Inventor Spotlight: Barbara Freeman

Introduction

Barbara Freeman, based in North Billerica, Massachusetts, is an innovative inventor recognized for her contribution to user behavior analysis in automated systems. With one patent to her name, Freeman has developed a sophisticated method for visually representing behavior within an interactive voice response (IVR) system.

Latest Patents

Freeman's notable patent, titled "Apparatus and Method for Visually Representing Behavior of a User of an Automated Response System," addresses the challenges faced in call processing centers. The patented system generates a complete sequence of events recorded from end to end within the IVR system for multiple calls. It models call flow as a non-deterministic finite-state machine, showcasing state transitions triggered by user data input or internal processing. The final output includes a two-way matrix detailing user interactions represented as a state-transition diagram.

Career Highlights

Throughout her career, Barbara Freeman has worked with leading technology firms such as Verizon Corporate Services Group Inc. and BBN Technologies, LLC. Her experience in these organizations has equipped her with the necessary skills and insights to develop and refine her innovative solutions.

Collaborations

Freeman has collaborated with talented professionals, including Patrick Peterson and Bernhard Suhm. These partnerships have enhanced her work and contributed to the success of her inventions.

Conclusion

Barbara Freeman's work exemplifies the intersection of technology and user experience. Her patent has the potential to significantly improve the way call processing centers interact with users, showcasing her innovative spirit and dedication to enhancing automated systems. As she continues to make strides in her field, her contributions will undoubtedly inspire future advancements in automated response technology.