This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2014.
Company Filing History:
Years Active: 2014
Title: Innovations of Augusto Rafael Giancola
Introduction
Augusto Rafael Giancola is an accomplished inventor based in South Pasadena, California. He has made significant contributions to the field of business transformation through his innovative patent. His work focuses on enhancing operational efficiency in call centers.
Latest Patents
Giancola holds a patent for a "Method and system for modeling a call center transformation process." This invention is a computer-implemented method, system, and program product designed to model a business transformation process. The transformation modeling tool receives multiple operational resource values associated with a specified transformation process. These values include labor resource metrics and technology resource metrics. The tool processes these values comparatively with respect to target operational resource values, ultimately generating a cost value associated with the transformation process.
Career Highlights
Giancola is currently employed at International Business Machines Corporation, commonly known as IBM. His role at IBM allows him to leverage his expertise in modeling business processes and contribute to innovative solutions in the technology sector.
Collaborations
Some of his notable coworkers include Patrick D Howard and Neal Chamberlin Nolan. Their collaboration within IBM fosters an environment of innovation and creativity, enhancing the development of transformative technologies.
Conclusion
Augusto Rafael Giancola's contributions to the field of business transformation through his patent demonstrate his commitment to innovation. His work at IBM and collaborations with talented colleagues further highlight his impact in the industry.