Location History:
- Newton Mearns, GB (2008)
- Mearnskirk, GB (2006 - 2017)
Company Filing History:
11 out of 1,457 
2 out of 2 
1 out of 445 
Years Active: 2006-2017
Title: Innovations by Audrey Forrester
Introduction
Audrey Forrester is a notable inventor based in Mearnskirk, GB. She has made significant contributions to the field of content management systems and contact center technologies. With a total of 11 patents to her name, her work has had a profound impact on how information is managed and utilized in various industries.
Latest Patents
Audrey's latest patents include innovative functions for a contact center system. One patent focuses on content feedback in a multiple-owner content management system. This includes features such as testing users' comprehension of informational messages, capturing insights from high-performing users, and dynamically ordering solutions to issues based on recency and frequency. Additionally, her patents emphasize the integration of information for use by contact center representatives, both online and offline. Other notable functions include storing content items in a telecommunications industry taxonomy, directing user feedback to the appropriate content owner, and enforcing the completion of templates before publishing content.
Another patent addresses searching within a contact center portal, which incorporates a continuum of search functions. This patent also includes features for testing comprehension, capturing insights, and ensuring that templates are complete before publication.
Career Highlights
Throughout her career, Audrey has worked with prominent companies such as Accenture Global Services GmbH and BT Group Plc. Her experience in these organizations has allowed her to develop and refine her innovative ideas, contributing to advancements in technology and user experience.
Collaborations
Audrey has collaborated with notable professionals in her field, including Gregory S. Reid and Timothy Ringo. These collaborations have further enriched her work and expanded the impact of her inventions.
Conclusion
Audrey Forrester's contributions to the field of content management and contact center technologies are significant. Her innovative patents and career achievements highlight her role as a leading inventor in her domain. Her work continues to influence how information is managed and utilized in various industries.