Ashish Khatri

Title: Ashish Khatri: Inventor in Multichannel Customer Support.

Introduction

Ashish Khatri is an inventor based in Pune, India, associated with Nice Ltd. His patent work addresses how customer queries can be matched with relevant responses across digital communication channels.

Latest Patents

Khatri is named on 1 patent: “Method and System for Matching Customer Queries Across Diverse Digital Channels with a Response in a Multichannel Contact Center.” The invention describes a computerized method that continuously receives customer queries through digital channels and processes them within preconfigured time windows. A semantic embedder converts each query into a high-dimensional vector and calculates a similarity score. An AIQA module then clusters queries with semantic similarities, while a CVSE matches each cluster to a response using a preconfigured threshold. Finally, the system generates and sends a notification containing the matched response to the customer associated with each query.

Career Highlights

Khatri’s listed patent reflects work on applying semantic analysis and automated query handling to multichannel contact centers. His affiliation with Nice Ltd. connects this invention to the company’s work in customer experience and contact-center technology.

Collaborations

Salil Dhawan and Nishu Bansal are identified as Khatri’s coworkers. The provided information does not specify their roles in the patent or whether they collaborated on the invention.

Conclusion

Ashish Khatri’s patent focuses on using semantic similarity and automated matching to help contact centers respond to customer queries across digital channels.