Company Filing History:
Years Active: 2016-2020
Title: Arun Bakthavachalu: Innovator in Search Query Generation and Customer Care Solutions
Introduction
Arun Bakthavachalu is a notable inventor based in Webster, NY (US). He has made significant contributions to the fields of search query generation and customer care services. With a total of 6 patents to his name, Bakthavachalu has developed innovative methods that enhance the way businesses interact with customers and process information.
Latest Patents
One of his latest patents is titled "Method and system for generating a search query." This invention outlines a method and system designed to extract relevant messages from a multitude of messages shared over a computer network. The process involves extracting keywords and customer information, identifying influential customers based on specific scores, and generating a search query that incorporates these influential elements.
Another significant patent is "System and method for auto-suggesting responses based on social conversational contents in customer care services." This method monitors social media for messages related to select subjects and collects conversational threads. It classifies messages based on content attributes and searches a database for reference messages to determine appropriate responses, thereby improving customer service interactions.
Career Highlights
Arun Bakthavachalu has worked with prominent companies such as Xerox Corporation and Conduent Business Services, LLC. His experience in these organizations has allowed him to apply his innovative ideas in real-world applications, contributing to advancements in technology and customer service.
Collaborations
Throughout his career, Bakthavachalu has collaborated with talented individuals, including Veerasundaravel Thirugnanasundaram and Tong Sun. These collaborations have fostered a creative environment that has led to the development of impactful inventions.
Conclusion
Arun Bakthavachalu is a distinguished inventor whose work in search query generation and customer care solutions has made a significant impact in the industry. His innovative patents and collaborations reflect his commitment to enhancing technology and improving customer interactions.