Company Filing History:
Years Active: 2019
Title: Artiom Kreimer: Innovator in Customer Care Analytics
Introduction
Artiom Kreimer is an accomplished inventor based in Aurora, CA. He has made significant contributions to the field of customer care analytics through his innovative patent. His work focuses on enhancing the efficiency of customer service interactions by utilizing advanced algorithms.
Latest Patents
Artiom Kreimer holds a patent titled "System and method of rule creation based on frequency of question." This patent describes a method for prioritizing rule creation for computer-assisted customer care. When a question from a user is received by a customer care analytics engine, and no rule is automatically triggered, the question is added to an unfired questions list. The analytics engine then parses the question to match terms in other questions on the list. Additionally, the question is categorized based on the device profile, and a prioritization algorithm ranks it according to the frequency of terms. This process allows for the creation of rules that enable automatic handling of similar questions in the future.
Career Highlights
Artiom is currently employed at Crowdcare Corporation, where he applies his expertise in customer care analytics. His innovative approach has contributed to the development of more effective customer service solutions.
Collaborations
Artiom has worked alongside talented colleagues such as Jeffrey Brunet and Yousuf Chowdhary, contributing to a collaborative environment that fosters innovation.
Conclusion
Artiom Kreimer's work in customer care analytics exemplifies the impact of innovative thinking in technology. His patent not only enhances customer service efficiency but also sets a precedent for future developments in the field.