Company Filing History:
Years Active: 2023-2024
Title: Arindam Bhattacharjee: Innovator in Client-Side Diagnostics
Introduction
Arindam Bhattacharjee is a notable inventor based in Chennai, India. He has made significant contributions to the field of client-side diagnostics, particularly in enhancing customer care through innovative systems and methods. With a total of 2 patents to his name, Bhattacharjee continues to push the boundaries of technology in his field.
Latest Patents
One of his latest patents focuses on client-side diagnostics for enhanced customer care. This invention provides systems and methods for diagnosing issues associated with enterprise applications on client devices. The process begins with initiating communication from the client device to a customer service representative (CSR) device to report the issue. A matter identifier is generated for the reported issue, and a communication containing a deep link is transmitted to the client device. The deep link is then invoked to mine logging data corresponding to the use of the enterprise application, which is stored locally on the client device. The mined logging data is formatted and tagged with the matter identifier before being transmitted to the CSR device or a proprietary server. Finally, the mined logging data is analyzed to diagnose the source of the reported issue, and attempts are made to resolve the issue based on this analysis.
Career Highlights
Arindam Bhattacharjee is currently employed at Walgreens Company, where he applies his expertise in technology and diagnostics. His work has been instrumental in developing solutions that improve customer experiences and streamline support processes.
Collaborations
Bhattacharjee collaborates with various professionals in his field, including his coworker, Benjamin Weiss. Their combined efforts contribute to the advancement of innovative solutions in client-side diagnostics.
Conclusion
Arindam Bhattacharjee is a prominent inventor whose work in client-side diagnostics has the potential to transform customer care in enterprise applications. His innovative patents and career at Walgreens Company highlight his commitment to enhancing technology for better user experiences.