Company Filing History:
Years Active: 2021-2022
Title: Anthony Pham: Innovator in Machine Learning and Call Routing Optimization
Introduction
Anthony Pham is a notable inventor based in Northbrook, IL (US). He has made significant contributions to the field of machine learning, particularly in optimizing call routing systems. With a total of 2 patents, his work has the potential to enhance the efficiency of voice call sessions in various industries.
Latest Patents
One of Anthony's latest patents focuses on a machine learning system for routing optimization based on historical performance data. This innovative system utilizes machine learning to improve call routing by analyzing demographic information and representative performance data. The computing platform receives requests to establish voice call sessions and identifies corresponding clients' demographic information based on their phone numbers. By scoring potential client-representative combinations, the system indicates the likelihood of successful outcomes from these calls. The scoring process considers fall-off rates, which reflect changes in representative effectiveness as hold times increase. Additionally, the platform adjusts scores based on historical interaction frequencies between representatives and clients, ultimately selecting the most promising client-representative combinations.
Career Highlights
Anthony Pham is currently employed at Allstate Insurance Company, where he applies his expertise in machine learning to develop innovative solutions. His work not only enhances the efficiency of call routing but also contributes to improved customer experiences.
Collaborations
Throughout his career, Anthony has collaborated with talented individuals such as Soren K Lundsgaard and Ryan Dunn. These partnerships have fostered a creative environment that encourages innovation and the development of cutting-edge technologies.
Conclusion
Anthony Pham is a distinguished inventor whose work in machine learning and call routing optimization is paving the way for advancements in communication technology. His contributions are set to make a lasting impact on the industry.