Company Filing History:
Years Active: 2018-2020
Title: The Innovative Contributions of Anna Aspley
Introduction
Anna Aspley is a notable inventor based in Atlanta, GA (US). She has made significant contributions to the field of telecommunications, particularly in enhancing customer service experiences. With a total of 3 patents to her name, her work reflects a commitment to innovation and problem-solving in the industry.
Latest Patents
One of Anna's latest patents focuses on call volume reduction based upon a propensity to call in connection with a reason code. This invention includes devices, computer-readable media, and methods for delivering customer service content associated with a reason code. The technology involves a processor within a telecommunication network that identifies a reason code linked to customer calls to a call center. It determines shared traits among customers based on network event data and customer account data. Furthermore, the processor assesses a customer with a propensity to call score that exceeds a certain threshold and matches the identified traits. Ultimately, it delivers tailored customer service content through a communication modality suited for the customer.
Career Highlights
Anna Aspley is currently employed at AT&T Intellectual Property I, L.P., where she continues to innovate and develop solutions that enhance customer interactions. Her work is instrumental in shaping the future of customer service in telecommunications.
Collaborations
Throughout her career, Anna has collaborated with talented individuals such as David Dunmire and Sanjay Krishna. These partnerships have contributed to her success and the advancement of her projects.
Conclusion
Anna Aspley exemplifies the spirit of innovation in the telecommunications sector. Her patents and contributions significantly improve customer service experiences, showcasing her dedication to enhancing technology for better communication.