Company Filing History:
Years Active: 2017
Title: Ann Santorios: Innovator in Automated Dialer Systems
Introduction
Ann Santorios is a notable inventor based in Chantilly, VA (US). She has made significant contributions to the field of telecommunications, particularly in the development of automated dialing systems. Her innovative approach has led to the creation of a unique system that enhances the efficiency of outbound calling campaigns.
Latest Patents
Ann holds a patent for a "System and method for a progressive dialer for outbound calls." This invention involves an automated progressive dialer system that maintains a callee database for calling campaigns. The system includes a Presence registrar that keeps track of call center agents, their current states, account information, and other relevant metrics. The agent progressive dialer (APD) communicates the agent's status to the Presence registrar and maintains an open line for connecting outbound calls. The callee progressive dialer (CPD) selects callees based on the agent's current state and facilitates the connection between the agent and the callee once a call is successfully established. Ann's patent represents a significant advancement in the efficiency of call center operations.
Career Highlights
Ann Santorios is currently employed at Vonage Business Limited, where she continues to innovate in the telecommunications sector. Her work has been instrumental in improving the functionality and effectiveness of automated calling systems. With her expertise, she has contributed to the development of technologies that streamline communication processes.
Collaborations
Throughout her career, Ann has collaborated with talented professionals, including Barry Fleming and Joshua Ferrell. These partnerships have allowed her to enhance her inventions and bring innovative solutions to the market.
Conclusion
Ann Santorios is a pioneering inventor whose work in automated dialing systems has made a significant impact on the telecommunications industry. Her patent for a progressive dialer system exemplifies her commitment to innovation and efficiency in outbound calling.