This inventor holds 1 USPTO granted patent. Top assignee: Alcatel Lucent. Active years: 2011.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2011
Title: Aniruddha Gokhale: Inventor in Customer Relationship Management
Introduction
Aniruddha Gokhale is an inventor associated with Nashville, Tennessee, and Alcatel-Lucent. His patent work addresses customer relationship management and the coordination of automated customer interactions.
Latest Patents
Gokhale is credited with 1 patent: “Customer relationship management system with network contact center server configured to control automated web and voice dialogues.” The invention describes a system that matches customer work items with agents using a database containing customer, agent, and system information. A network contact center server receives and routes work items, while controlling automated web dialogues through a separate web server and automated voice dialogues through an interactive voice response system.
Career Highlights
Gokhale’s listed patent reflects work on integrating customer information, agent routing, and automated communication within a contact center system. The disclosed approach places web and voice dialogues under the control of the same network contact center server.
Collaborations
Bharat Kumar and Vijay Kumar Gurbani are identified as Gokhale’s coworkers.
Conclusion
Aniruddha Gokhale’s patent highlights an approach to customer relationship management that coordinates agent routing with automated web and voice dialogues.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile