András Sulykos

Title: András Sulykos: Innovator in Remote Support Technology

Introduction

András Sulykos is a notable inventor based in Budapest, Hungary. He has made significant contributions to the field of remote support technology, particularly through his innovative patents. With a total of two patents to his name, Sulykos has developed solutions that enhance the efficiency of remote technical assistance.

Latest Patents

Sulykos's latest patents include a "Remote support service with smart whiteboard" and a "Remote support service with two-way smart whiteboard." Both inventions leverage mobile devices, such as smartphones, tablets, or wearables, to facilitate remote support between users and technicians. In these approaches, the mobile device acts as a tool for the remote technician, allowing for the transfer of images to the technician's desktop. The desktop is equipped with whiteboard functionality, enabling the technician to draw on the camera image being viewed. The annotations made by the technician are then sent back to the end user's device, ensuring that highlights are visible regardless of how the user moves their device during the support session.

Career Highlights

András Sulykos is currently employed at LogMeIn, Inc., where he continues to innovate in the realm of remote support services. His work has significantly impacted how technical support is delivered, making it more interactive and user-friendly.

Collaborations

Sulykos has collaborated with several talented individuals, including Sándor Balázs Bányai and Viktor Bernardt. These collaborations have contributed to the development of his innovative solutions.

Conclusion

András Sulykos is a pioneering inventor whose work in remote support technology has transformed the way technical assistance is provided. His patents reflect a commitment to enhancing user experience and improving communication between technicians and users.