Andrea Friio

Title: Andrea Friio: Innovator in Chat Services Technology

Introduction

Andrea Friio is a talented inventor based in Daly City, California. She has made significant contributions to the field of chat services technology. With a focus on enhancing customer interactions, her work has paved the way for more efficient communication methods.

Latest Patents

Andrea holds a patent for "Systems and methods relating to providing chat services to customers." This innovative method implements chats by providing a chat feature and interface on a webpage. It includes two types of chat resources for generating text inputs: an automated chat resource type and a human chat resource type. The system features a routing function that selectively directs incoming chats based on customer preferences. This allows customers to indicate whether they prefer to chat with automated resources or human representatives. The method enhances user experience by ensuring that chats are routed according to the customer's selected preference.

Career Highlights

Throughout her career, Andrea has worked with notable companies such as Genesys Cloud Services, Inc. and Greeneden U.S. Holdings II, LLC. Her experience in these organizations has contributed to her expertise in developing innovative chat solutions.

Collaborations

Andrea has collaborated with various professionals in her field, including her coworker Bruce Eidsvik. Their teamwork has led to advancements in chat service technologies.

Conclusion

Andrea Friio is a pioneering inventor whose work in chat services technology has significantly improved customer communication. Her innovative patent and career achievements reflect her dedication to enhancing user experiences in digital interactions.