Anand P Joglekar

Title: Anand P. Joglekar and Real-Time Identification of Customer Dissatisfaction.

Introduction

Anand P. Joglekar is an inventor based in New Providence, New Jersey. His patent work includes a system and method designed to identify customer dissatisfaction in real time from call or chat transcripts. He is associated with JPMorgan Chase Bank, N.A.

Latest Patents

Joglekar is named on one patent, “System and Method for Real-Time Identification of Dissatisfaction Data.” The invention describes receiving a live stream of transcript data from a customer-agent call or chat and processing it with a machine-learning model containing predefined complaint data. The system compares the transcript with that data, calculates a similarity score, and identifies the transcript as dissatisfaction data when the score meets or exceeds a predetermined threshold. This approach is intended to support the automatic, timely detection of customer concerns.

Career Highlights

The available information identifies Joglekar’s association with JPMorgan Chase Bank, N.A., and records 1 patent in his name. His disclosed invention applies machine learning to customer-service interactions.

Collaborations

Siva Tanuku and Matthew Ray are listed as Joglekar’s coworkers. The provided information does not specify their roles in the patent or whether they collaborated on the invention.

Conclusion

Anand P. Joglekar’s patent focuses on using machine learning to recognize signs of customer dissatisfaction in real time, connecting his recorded invention to the analysis of customer-service conversations.