Company Filing History:
Years Active: 2022
Title: The Innovative Mind of Amit Pansuria
Introduction
Amit Pansuria is a notable inventor based in Pune, India. He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that enhances the efficiency of contact centers.
Latest Patents
Amit holds a patent titled "Systems and methods for assigning contacts in a blended contact center." This invention focuses on assigning contacts in a contact center by extracting contextual information related to an inbound contact. The blend application transmits this information to an outbound dialer, which then places an outbound call. The process involves automatically patching the outbound call with an agent assigned to an outbound campaign, ensuring seamless communication between the customer and the agent.
Career Highlights
Throughout his career, Amit has worked with prominent companies such as Avaya Inc. and Avaya Management L.P. His experience in these organizations has allowed him to refine his skills and contribute to advancements in contact center solutions.
Collaborations
Amit has collaborated with talented professionals in the industry, including Shamik Shah and Prasant Kumar Jena. These collaborations have fostered innovation and have been instrumental in the development of his patent.
Conclusion
Amit Pansuria's contributions to contact center technology through his patent demonstrate his innovative spirit and dedication to improving communication systems. His work continues to influence the industry positively.