Company Filing History:
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Years Active: 2022-2025
Title: Innovations by Inventor Amit Kumar Sheoran
Introduction
Amit Kumar Sheoran is an accomplished inventor based in Raritan, NJ (US). He has made significant contributions to the field of telecommunications, particularly in enhancing user experience and service reliability. With a total of two patents to his name, Sheoran's work focuses on leveraging machine learning to address service issues in cellular networks.
Latest Patents
One of Amit Kumar Sheoran's latest patents is an "Automatic troubleshooting system for user-level performance degradation in cellular services." This invention involves training a cell-level machine learning model to predict potential service issues at cell sites, which can impact customers. Additionally, it includes a user equipment (UE) level machine learning model that utilizes historical performance metrics to identify the source of service degradation reported by customers. Another notable patent is for "Proactive customer care in a communication system." This system automatically detects service issues within a telecommunication system and predicts future customer care interactions. It initiates resolution actions before customers need to contact support, thereby improving operational efficiency and reducing customer care contacts.
Career Highlights
Amit Kumar Sheoran has worked with prominent companies in the telecommunications sector, including AT&T Intellectual Property and AT&T Mobility. His experience in these organizations has allowed him to develop innovative solutions that enhance customer satisfaction and service reliability.
Collaborations
Throughout his career, Sheoran has collaborated with talented professionals such as Matthew Osinski and Jia Wang. These collaborations have contributed to the development of his innovative patents and have fostered a creative environment for problem-solving in telecommunications.
Conclusion
Amit Kumar Sheoran's contributions to the field of telecommunications through his patents demonstrate his commitment to improving user experience and service reliability. His innovative approaches to troubleshooting and proactive customer care are paving the way for advancements in the industry.