The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 26, 2022
Filed:
Oct. 09, 2020
At&t Intellectual Property I, L.p., Atlanta, GA (US);
At&t Mobility Ii Llc, Atlanta, GA (US);
Purdue Research Foundation, West Lafayette, IN (US);
Matthew Osinski, Westfield, NJ (US);
Jia Wang, Basking Ridge, NJ (US);
Zihui Ge, Madison, NJ (US);
Anthony Caracciolo, E. Brunswick, NJ (US);
Chandra Thompson, College Park, GA (US);
Benjamin Grizzle, Yukon, OK (US);
Eric Bonitz, Pueblo, CO (US);
Hendrik Hofman, Danville, CA (US);
Sonia Fahmy, West Lafayette, IN (US);
Chunyi Peng, West Lafayette, IN (US);
Bruno Ribeiro, West Lafayette, IN (US);
Amit Kumar Sheoran, West Lafayette, IN (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
AT&T MOBILITY II LLC, Atlanta, GA (US);
Purdue Research Foundation, West Lafayette, IN (US);
Abstract
Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.