Company Filing History:
Years Active: 2019
Title: Innovations by Alex Sherstinsky: Pioneering Advances in Customer Service Inquiries
Introduction
Alex Sherstinsky, an inventive mind located in Hillsborough, CA, has made significant contributions to the field of customer service technology. With two patents under his name, Alex exemplifies the role of a modern inventor at the forefront of innovation.
Latest Patents
His latest patents include "Bootstrapped Predicative Routing in CRM" and "Progressive Classifier." The "Bootstrapped Predicative Routing in CRM" patent introduces a crowd-sourcing approach where customer service inquiries are routed to independent experts. This system matches inquiries with specific experts based on the subject matter, and incorporates methods for classifying inquiries and training machine learning systems. It also enables the classifier to determine whether an inquiry will require access to confidential information to provide relevant responses.
The "Progressive Classifier" patent further refines this approach by using an expert system to identify clusters of inquiries that can be addressed with pre-determined responses. By utilizing both unsupervised and supervised machine learning techniques, this system ensures that human input enhances the quality of data, thus improving the training process for the machine learning system.
Career Highlights
As an integral part of Directly Software, Inc., Alex plays a key role in developing innovative solutions that streamline customer service processes. His expertise in machine learning and artificial intelligence drives the expansion of their services and enhances user experience.
Collaborations
Alex collaborates closely with talented colleagues, including Eugene Mandel and Eduardo González Ponferrada. Together, they work towards pushing the boundaries of technology and improving customer service interactions.
Conclusion
Alex Sherstinsky’s work stands as a testament to the power of innovation in transforming traditional customer service paradigms. Through his patents and collaborative efforts, he continues to pave the way for advancements that will shape the future of customer relationship management.