Company Filing History:
3 out of 3,063 
3 out of 3 
1 out of 1 Years Active: 2011-2022
Title: Aleksey Tsibulya: Innovator in Contact Center Solutions
Introduction
Aleksey Tsibulya is a notable inventor based in San Rafael, CA (US). He has made significant contributions to the field of contact center technology, holding a total of 7 patents. His work focuses on enhancing communication efficiency and customer service through innovative routing systems.
Latest Patents
One of Aleksey's latest patents is titled "Systems and methods for flexible and extensible contact center routing." This invention discloses a method for receiving incoming communications at a contact center from multiple customers. A pairing score is determined for each agent capable of servicing these communications based on adjustable customer and agent attributes. The system routes incoming communications to the agent with the highest pairing score, allowing for seamless transitions between different communication channels.
Career Highlights
Aleksey has worked with prominent companies such as Symantec Corporation and Gladly Software, Inc. His experience in these organizations has contributed to his expertise in developing advanced communication solutions. His innovative approaches have been instrumental in improving customer interactions and operational efficiency.
Collaborations
Aleksey has collaborated with talented professionals in the industry, including Bruno Bergher and Michael Hicks. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Aleksey Tsibulya is a distinguished inventor whose work in contact center solutions has made a significant impact on the industry. His innovative patents and collaborations highlight his commitment to enhancing communication technologies.