Alan Shen

Title: Alan Shen - Innovator in Unified Communications

Introduction

Alan Shen is a notable inventor based in Seattle, WA, who has made significant contributions to the field of unified communications. With a focus on enhancing data capture, analysis, and reporting, his work has paved the way for improved communication systems.

Latest Patents

Alan Shen holds 2 patents related to unified communication systems. His latest patents include innovations that describe various aspects of unified communication (UC) systems, including UC management and analysis systems. These patents detail systems, tools, and techniques that enhance UC data capture, analysis, and reporting. They also provide enhanced UC monitoring services and a user survey service for conducting surveys related to UC services. The embodiments disclosed include computer systems and methods for analyzing service level objectives for call quality, classifying calls into distinct categories, and providing real-time user notifications of call quality and reliability issues.

Career Highlights

Alan Shen is currently employed at Unify Square, Inc., where he continues to develop innovative solutions in the realm of unified communications. His expertise in this area has made him a valuable asset to the company and the industry as a whole.

Collaborations

Throughout his career, Alan has collaborated with talented professionals, including Sudhanshu M Aggarwal and Arun Raghavan. These collaborations have further enriched his work and contributed to the advancements in unified communication technologies.

Conclusion

Alan Shen's contributions to unified communications through his patents and work at Unify Square, Inc. highlight his role as an influential inventor in the field. His innovations continue to shape the future of communication systems.