Alan G Doherty

Title: Innovations by Alan G Doherty

Introduction

Alan G Doherty is a notable inventor based in Kitchener, Canada. He has made significant contributions to the field of telecommunications, holding two patents that enhance service provisioning and assurance.

Latest Patents

His latest patents include a method and system for facilitating telecommunications service provisioning and service assurance. This automated system coordinates, controls, and polices the installation of customer premise equipment (CPE) for telecommunications services. It provides ongoing service assurance by verifying equipment availability upon service request, scheduling qualified technicians for installation, and assigning distribution equipment resources to the CPE. The system notifies technicians of installation dates and auto-assigns equipment resources to facilitate installation procedures. Additionally, it auto-detects the installation of the CPE and enables service automatically once the CPE is installed. Customer record creation and maintenance are automated, and the system inhibits the installation or operation of unauthorized equipment. Post-installation monitoring and automatic scheduling of repairs for system or equipment faults ensure continued service assurance. The advantages of this system include reduced service delivery time, lower operational costs, and increased customer satisfaction.

Career Highlights

Alan G Doherty is currently employed at Bell Canada, where he continues to innovate in the telecommunications sector. His work has significantly impacted the efficiency and reliability of telecommunications services.

Collaborations

Some of his notable coworkers include Neil S Rieck and Stephen M Kennel, who contribute to the collaborative environment at Bell Canada.

Conclusion

Alan G Doherty's contributions to telecommunications through his innovative patents demonstrate his commitment to improving service delivery and customer satisfaction. His work continues to influence the industry positively.