Alan Adrian Impey

Title: Alan Adrian Impey: Innovator in Telephony Systems

Introduction

Alan Adrian Impey is a notable inventor based in Salisbury, GB. He has made significant contributions to the field of computer telephony integration (CTI). With a total of 2 patents, his work focuses on enhancing the performance and management of call center operations.

Latest Patents

Impey's latest patents include innovative methods for monitoring call center performance and maintaining customer databases. The first patent, titled "Telephone call centre performance evaluation," describes a method for acquiring telephony network information, such as Automatic Number Identification (ANI), during a call. This method allows for the storage of customer information in a call log, facilitating better service and performance evaluation. The second patent, "Maintaining a customer database in a CTI system," outlines a process for populating and maintaining a customer database with shared and unique telephone numbers. This invention ensures that incoming calls are efficiently matched with existing records, enhancing the overall functionality of telephony systems.

Career Highlights

Alan Adrian Impey is associated with International Business Machines Corporation (IBM), where he has contributed to various projects related to telephony and customer service technologies. His expertise in CTI has positioned him as a valuable asset in the field of telecommunications.

Collaborations

Impey has worked alongside notable colleagues, including Paul H Benson and Colin James Thorne. Their collaborative efforts have further advanced the innovations in telephony systems.

Conclusion

Alan Adrian Impey stands out as an influential inventor in the realm of telephony integration. His patents reflect a commitment to improving call center operations and customer database management. His contributions continue to shape the future of telecommunications.