Company Filing History:
Years Active: 2022-2024
Title: Innovations by Akshay Hazare in Conversational Bot Technology
Introduction
Akshay Hazare is an innovative inventor based in New York, NY, who has made significant contributions to the field of conversational bot technology. With a total of two patents to his name, Hazare is recognized for his work in enhancing the interaction between bots and customers.
Latest Patents
Hazare's latest patents focus on the evaluation and reinforcement of conversational bots using meaningful automated connection scores. The disclosed embodiments provide a framework that assists bot managers and builders in identifying friction points between bots and customers. This allows for real-time identification of bot conversation issues and enables the training of bots to improve conversation flows. The conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS). This score is crucial for bot builders as it helps them identify friction points and update bots accordingly.
Career Highlights
Akshay Hazare is currently employed at LivePerson, Inc., where he continues to develop innovative solutions in the realm of conversational technology. His work has been instrumental in advancing the capabilities of bots to provide better customer service and engagement.
Collaborations
Hazare collaborates with notable colleagues, including Michael Higgins and Andrew Maurer, who contribute to the innovative environment at LivePerson, Inc.
Conclusion
Akshay Hazare's contributions to conversational bot technology through his patents demonstrate his commitment to improving customer interactions. His work not only enhances the functionality of bots but also sets a standard for future innovations in the field.