Adi Pony

Title: Adi Pony: Innovator in Customer Journey Excellence

Introduction

Adi Pony is a notable inventor based in Tel Aviv, Israel. She has made significant contributions to the field of customer service through her innovative patent. Her work focuses on enhancing customer experiences in contact centers, showcasing her commitment to improving service quality.

Latest Patents

Adi Pony holds a patent for a "System and method for generating journey excellence score." This invention involves calculating a journey excellence score (JES) for customer journeys in contact centers. The process includes a training phase where customer journeys are represented by a list of attributes and associated values. The model is trained using tagged customer journeys to generate model weights. At runtime, the customer journey is obtained and represented similarly, allowing for the calculation of the JES by applying the model weights to the associated values.

Career Highlights

Adi Pony is currently employed at Nice Ltd, a company known for its innovative solutions in customer engagement and analytics. Her role involves leveraging her patent to enhance the customer journey experience, demonstrating her expertise in the field.

Collaborations

Adi collaborates with talented individuals such as Gennadi Lembersky and Roy Klein. Their teamwork contributes to the development of advanced solutions in customer service.

Conclusion

Adi Pony's innovative work in generating journey excellence scores exemplifies her dedication to improving customer experiences in contact centers. Her contributions are paving the way for advancements in customer service technology.