Company Filing History:
Years Active: 2024
Title: Discovering the Innovations of Inventor Abigail Parker
Introduction
Abigail Parker, an inventive mind hailing from Cary, NC, is making strides in the tech industry with her innovative approach to call agent performance evaluations. She holds one patent that exemplifies her expertise in the field and her commitment to enhancing customer service experiences through technology.
Latest Patents
Abigail's patent, titled "Systems and methods for intelligent call agent evaluations," introduces a computer-implemented method designed to quantitatively evaluate the performance of call agents. The method involves converting audio recordings of calls into text-based transcripts, categorizing them by identifying relevant topics, and employing a set of criteria for assessment. By utilizing a trained large language model, the system provides scores that reflect the satisfaction level of call agent performance against predefined questions. This innovation not only streamlines evaluation processes but also enhances the training and development of call center agents.
Career Highlights
Abigail Parker currently works at FMR Corporation, where she has applied her inventive skills to improve operational efficiencies. Her dedication to her role and her innovative contributions have made a positive impact within the company and in the broader industry.
Collaborations
Throughout her career, Abigail has had the opportunity to collaborate with talented professionals such as Bryan Dempsey and Saquib Ilahi. These collaborations have likely fostered an environment of creativity and innovation, contributing to the successful development of her inventions.
Conclusion
Abigail Parker stands as a testament to the power of innovation and its role in transforming customer service practices. With her patented method for evaluating call agents, she continues to inspire advancements in technology that improve business operations and enhance customer satisfaction. Her work serves as a remarkable example of how inventive pursuits can lead to meaningful change and progress in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.