Company Filing History:
Years Active: 2023
Title: Abhijit Wasulkar: Innovator in Agent Skill Satisfaction Index
Introduction
Abhijit Wasulkar is a notable inventor based in Nagpur, India. He has made significant contributions to the field of technology, particularly in the development of methods for calculating agent skill satisfaction indices. With a total of 2 patents to his name, Wasulkar is recognized for his innovative approaches to enhancing agent performance metrics.
Latest Patents
One of his latest patents is titled "System and method for calculating agent skill satisfaction index and utilization thereof." This computerized method provides a comprehensive approach to calculating an Agent-Skill-Satisfaction-Index (ASSI). The method includes operating an ASSI-scoring module that retrieves agent interactions and organizes them based on performance indicators. It checks the duration of each skill assigned to the agent and calculates an ASSI-score based on the evaluation of interactions. This innovative method aims to improve the efficiency and effectiveness of agents in various operational settings.
Career Highlights
Abhijit Wasulkar is currently employed at Nice Ltd., where he continues to develop and refine his innovative solutions. His work focuses on enhancing the performance of agents through advanced metrics and scoring systems. His contributions have been instrumental in driving improvements in customer service and operational efficiency.
Collaborations
Some of his notable coworkers include Jason Williams and Mukesh Kumar Agarwal. Their collaborative efforts contribute to the innovative environment at Nice Ltd., fostering advancements in technology and agent performance.
Conclusion
Abhijit Wasulkar stands out as a prominent inventor in the field of agent performance metrics. His innovative patents and contributions to Nice Ltd. reflect his commitment to enhancing operational efficiency through technology. His work continues to influence the industry positively.