For the Inventor, By the Inventor

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Palo Alto, CA, United States of America

Kana Communications, Inc.

USPTO Granted Patents = 3

Forward Citations = 732

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4 inventors (with patents filed for the assignee):

Mark Shaw (2 out of 6 patents)

Ross Rosen (2 out of 2 patents)

Mark A Ericson (1 out of 1 patent)

4. Frank A Galdes (1 out of 1 patent)

3 patents: Sort by Forward Citations

1. 6282565 - Method and apparatus for performing enterprise email management (2001-08-28),

2. 6249807 - Method and apparatus for performing enterprise email management (2001-06-19),

3. 6177932 - Method and apparatus for network based customer service (2001-01-23),

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USPTO Data Jan 1 1976 - Sep 29 2026

3 Patents

#430 in Palo Alto, CA

#16,838 in California

#73,766 in US

Palo Alto, CA, United States of America

Kana Communications, Inc.

Forward Citations = 732

4 inventors:

Mark Shaw (2 out of 6 patents)

Ross Rosen (2 out of 2 patents)

Mark A Ericson (1 out of 1 patent)

4. Frank A Galdes (1 out of 1 patent)

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