The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 18, 2017
Filed:
Feb. 14, 2014
Applicant:
24/7 Customer, Inc., Campbell, CA (US);
Inventors:
Ravi Vijayaraghavan, Bangalore, IN;
Vaibhav Srivastava, Bangalore, IN;
R. Mathangi Sri, Bangalore, IN;
Nitin Kumar Hardeniya, Bangalore, IN;
Assignee:
24/7 Customer, Inc., Campbell, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 15/18 (2006.01); G06N 99/00 (2010.01); G06N 5/02 (2006.01); G06F 17/30 (2006.01); G06Q 10/10 (2012.01); G06N 7/00 (2006.01);
U.S. Cl.
CPC ...
G06N 99/005 (2013.01); G06F 17/30707 (2013.01); G06N 5/025 (2013.01); G06Q 10/10 (2013.01); G06N 7/005 (2013.01);
Abstract
User interactions are categorized into predefined hierarchical categories by classifying user interactions, such as queries, during a user interaction session by labeling text data into predefined hierarchical categories, and building a scoring model. The scoring model is then executed on untagged user interaction data to classify the user interactions into either action-based or information-based interactions.