The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 13, 2016
Filed:
Dec. 19, 2008
Nikolay Anisimov, Concord, CA (US);
Mark Scott, Willowdale, CA;
Yevgeniy Petrovykh, Walnut Creek, CA (US);
Yi Chang, Saratoga, CA (US);
Nikolay Anisimov, Concord, CA (US);
Mark Scott, Willowdale, CA;
Yevgeniy Petrovykh, Walnut Creek, CA (US);
Yi Chang, Saratoga, CA (US);
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Abstract
A ranking system ranks visitors to a Web site using one or more instances of machine-readable code executable from a digital medium accessible to a Web server. The code tracks visitor behavior while browsing the web site, and a visitor ranking module resident on the digital medium accepts information documented by the one or more instances of machine readable code and assigns rank values to one or more of the visitors. The ranking module ranks visitors at the Web-site based on logic and rules for interpreting visitor behavior and for applies a value to the visitor in real time based on that interpretation, and values applied at or above a preprogrammed level trigger solicitation of the visitor so ranked to engage in interaction including live assistance.