The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 04, 2016
Filed:
Dec. 31, 2013
Applicant:
24/7 Customer, Inc., Campbell, CA (US);
Inventors:
Nitin Kumar Hardeniya, Bangalore, IN;
R. Mathangi Sri, Bangalore, IN;
Ravi Vijayaraghavan, Bangalore, IN;
Assignee:
24/7 CUSTOMER, INC., Campbell, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06N 5/02 (2006.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/0256 (2013.01); G06N 5/022 (2013.01); G06Q 30/01 (2013.01);
Abstract
The propensity and intent of a user to make a purchase is predicted based on product search queries and chat streams. The contents of the data sources, including search queries and chat streams, are analyzed for product names and product attributes. The results of the analyses are used to predict user needs. Product names and attributes are extracted from the data sources. The extracted information is mapped onto abstract product categories. Based on the abstract product categories, offers for products and services are made to the user.