The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2016
Filed:
Jun. 20, 2013
Applicant:
24/7 Customer, Inc., Campbell, CA (US);
Inventors:
Patrick Nguyen, Alameda, CA (US);
Andrew Chang, Palo Alto, CA (US);
Vedavyas Kadudas, Fremont, CA (US);
Matt Oshry, Albany, CA (US);
Michael Bodell, Santa Clara, CA (US);
Assignee:
24/7 Customer, Inc., Campbell, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 1/64 (2006.01); H04M 3/51 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); H04M 3/5141 (2013.01); H04M 7/0027 (2013.01); H04M 3/5166 (2013.01);
Abstract
A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.