The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 01, 2016
Filed:
Mar. 28, 2013
Applicant:
24/7 Customer, Inc., Campbell, CA (US);
Inventors:
Ravi Vijayaraghavan, Bangalore, IN;
Subhash Ramchandra Kulkarni, Bangalore, IN;
Kranthi Mitra Adusumilli, Hyderabad, IN;
Assignee:
24/7 Customer, Inc., Campbell, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 5/00 (2006.01); G06N 99/00 (2010.01); G06Q 30/02 (2012.01); G06Q 30/06 (2012.01);
U.S. Cl.
CPC ...
G06N 99/005 (2013.01); G06Q 30/02 (2013.01); G06Q 30/06 (2013.01); G06N 5/00 (2013.01);
Abstract
A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.